Helpdesk Support

Kauri Computing provides an elite "concierge" helpdesk service. Human-to-human IT support, promoting radical problem ownership, instant access, and personal relationships without annoying hold music, messaging systems, chatbots or any other type of automation as this is where we feel it is important to keep it real.

You will experience a direct-to-expert interaction with a skilled technician who can immediately troubleshoot your issue. You will never have the feeling of "pass-the-hot-potato".

If advancement of your call is required, your primary contact will remain the problem owner and they will keep you updated throughout the troubleshooting process and follow-through to resolution.

With emails, the technician who claims the email handles it through to resolution, even in the event they have had to liaise with other parties. This prevents the customer from having to describe their issue repeatedly to multiple people.

Our technical staff pride themselves on using clear, simple language to communicate with our customers. You will never come away feeling bamboozled.

Our team members are not measured on average call handling times but rather on customer satisfaction as this is our primary motivation.